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Employees asked to write self-appraisals?


I used to think that asking employees to create self-appraisals was a great idea. I used to encourage organizations to make self-appraisal a regular component of their performance management processes. But in the last few years, I’ve changed my...
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Can Google Bring Enterprises Together?


Last week marked the official launch of Google Sites, a web-based collaboration service that has been lovingly dubbed by some as the "Sharepoint killer." It lets you pull together information from across Google Apps to create customized company...
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Web Help Desk, Sitel's New Standard


The news as of the first coffee this morning, and the music is as classic as classic rock gets -- The Rolling Stones' Sticky Fingers, pure solid 24-karat rolled gold: ArrivedOK, a product described as a "personal flight arrival tracker and arrival...
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Chav-gate


In a recent post on CRM and social networking, I suggested that the growth of forums, blogs, wiki’s etc. will mean companies have to pay greater attention to the customer experience, because never before have customers had as much scope to broadcast...
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Creativity for Left-Brained People


As a systems-thinking, ridiculously rational INTP, I can’t tell you how many times I’ve been told to, “Stop overthinking!” After all, rational thinking isn’t naturally associated with creativity. I admittedly find it difficult to act on creative...
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Adobe users get help with Google Search


"No man is an island," the old saying goes. The same could be said of software: in an always-online world, even traditional desktop applications can become richer, faster, and easier to use by connecting people to information and to each other,...
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